At Converse Shop, we want every step of your style journey to be perfect—from browsing our iconic collection to wearing your new favorites. If your Converse gear isn’t quite right, we’re here to help make it right, just like we protect your privacy with 100% dedication.

Quick Summary:
  • Return Period: 15 days from delivery date
  • Condition: Items must be unworn, in original packaging with tags attached
  • Refund Time: 5-7 business days after we receive your return
  • Non-Returnable: Final sale items and customized products

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in our collection—Accessories, Footwear, Outerwear, Shorts, and Tops. Your satisfaction is as important to us as the authenticity of every Converse product we sell.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Our Team
    Email us at [email protected] with your order number and return request within 15 days of delivery
  2. Prepare Your Items
    Ensure all items are unworn, unwashed, and in original condition with tags still attached. Include original packaging and any accessories
  3. Pack Securely
    Place items in their original packaging or a sturdy shipping box. Include the original packing slip or a copy of your order confirmation
  4. Ship to Us
    Send your return package to:
    Converse Shop Returns
    2937 Bell Street
    New York, NY 10004
    USA
  5. Track Your Return
    Keep your shipping tracking number—we recommend using a trackable shipping service

Return Request Template

Use this template to quickly submit your return request:

Subject: Return Request – Order #[Your Order Number] Dear Converse Shop Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return: [List items with sizes/colors] Reason for Return: [Size issue, style preference, etc.] Please advise on the next steps for my return. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Once we receive and inspect your returned items:

  • Processing Time: 3-5 business days for inspection
  • Refund Issued: Within 5-7 business days after approval
  • Refund Method: Original payment method (VISA, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Prefer a different size or style? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method. You’ll be responsible for additional shipping charges if upgrading your shipping service.

Non-Returnable Items

To maintain quality and authenticity, we cannot accept returns for:

  • Final sale items (clearly marked during purchase)
  • Customized or personalized products
  • Items without original tags or packaging
  • Products showing signs of wear or damage not from manufacturing

International Returns

As we serve fashion-forward global enthusiasts (excluding some Asian countries and remote areas), international customers are responsible for return shipping costs and any customs fees. Refunds will be processed in USD.

Damaged or Defective Items

Received a damaged or defective item? Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a prepaid return label and expedite your replacement—because every Converse should be perfect, just like our service.

Need Help? We’re Here for You!

Our friendly customer service team responds faster than you can say “Chucks!”

Email: [email protected]

Response Time: Within 24 hours during business days

Thank you for choosing Converse Shop. We’re committed to making your style journey as smooth and secure as your favorite pair of Chucks!