Shipping Policy

Shipping Information

Order Processing Time

We process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

International Shipping

We ship globally to fashion-forward enthusiasts worldwide, excluding some Asian countries and remote areas. International customers are responsible for any customs fees or import duties.

Returns & Exchanges

At Converse Shop, we want every step of your style journey to be perfect. If your Converse gear isn’t quite right, we’re here to help make it right.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in our collection. Your satisfaction is as important to us as the authenticity of every Converse product we sell.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

Step 1: Contact Our Team

Email us at [email protected] with your order number and return request within 15 days of delivery.

Step 2: Prepare Your Items

Ensure all items are unworn, unwashed, and in original condition with tags still attached. Include original packaging and any accessories.

Step 3: Pack Securely

Place items in their original packaging or a sturdy shipping box. Include the original packing slip or a copy of your order confirmation.

Step 4: Ship to Us

Send your return package to:

Step 5: Track Your Return

Keep your shipping tracking number—we recommend using a trackable shipping service.

Return Request Template

Refund Information

Once we receive and inspect your returned items:

• Processing Time: 3-5 business days for inspection
• Refund Issued: Within 5-7 business days after approval
• Refund Method: Original payment method (VISA, MasterCard, JCB, or PayPal)
• Shipping Costs: Original shipping fees are non-refundable

Exchange Process

Prefer a different size or style? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your new item using your preferred shipping method. You’ll be responsible for additional shipping charges if upgrading your shipping service.

Non-Returnable Items

To maintain quality and authenticity, we cannot accept returns for:

• Final sale items (clearly marked during purchase)
• Customized or personalized products
• Items without original tags or packaging
• Products showing signs of wear or damage not from manufacturing

International Returns

As we serve fashion-forward global enthusiasts (excluding some Asian countries and remote areas), international customers are responsible for return shipping costs and any customs fees. Refunds will be processed in USD.

Damaged or Defective Items

Received a damaged or defective item? Contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange a prepaid return label and expedite your replacement—because every Converse should be perfect, just like our service.